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FAQs & Customer Service
Get answers about our services or submit a question via the Contact Support tab.
Step by Step User's Guide (with Screenshots)
Need help getting signed up and started? Our step by step user's guide will get you submitting your music in no time.
Submission Guidelines
Familiarize yourself with our policies and guidelines to understand how we evaluate music files during the submission process.
Artist Upload Style Guidelines
This guide was designed to help artists understand what type of information we
need in order to successfully submit their music into our library.
Download.com Music Artist Terms & Conditions
As a user of our site, you must
agree to our terms & conditions; for reference, you may review our full documentation here.
Download.com Music Forums
Need help with the site? Got a suggestion you'd like to make? Our dedicated staff is here to assist you with any questions you may have about our site and services.
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POPULAR HELP TOPICS
Artists receiving numerous emails:
Apologies to everyone affected by this bug. Those affected may have received emails from our system ranging from one to dozens. The problem is being addressed now. More info
Deleting or hiding songs:
If you would like a song removed from your account, simply contact us via our Knowledgebase and we will remove the song for you as soon as possible. More info
Artist page changes:
Changes to an existing artist page and existing songs are often approved and within one or two business days. However, the amount of time it takes us to approve and publish a brand new artist or a newly created song submission will vary according to the overall volume of submissions. More info
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